Dish pickup chaos
Vendors flag dirty dishes with no record of who picked them up, when, or whether they came back clean — leading to lost dishes and constant friction.
For Food Halls
Operations Software Built for Food Halls and Marketplaces
Food halls manage porter and cleaning operations through FacilProof — a mobile and web platform that lets vendors submit service requests, porters complete them with photo proof, and leadership monitor everything from any device. FacilProof replaces walkie-talkies, sticky notes, and end-of-day reconciliation with a real-time, auditable record.
Request a DemoThe Challenge
The pain points food halls actually face
Hallway maintenance gaps
Spills, overflowing trash, and dirty common areas linger because there is no system for surfacing them, assigning them, or confirming they were resolved.
Vendor frustration
Vendors lack visibility into request status — they ping walkie-talkies and managers, and nobody has a clean record of who asked for what.
No leadership visibility
Owners and area managers have no way to see what is actually happening on the floor without being on-site, so they cannot manage by data.
How FacilProof Solves It
Mapping the platform to food hall needs
Partner request portal for vendor dish pickups
Each vendor gets the partner app and submits dish pickup or cleaning requests with a photo. Requests appear in the porter queue instantly, with the requesting station and time logged automatically.
Photo chain of custody for dish tracking
Every pickup creates a visual record — photo at request, photo at pickup, photo at dishwashing return. Every step is timestamped and attributed to a specific person.
Scheduled cleaning blocks with photo verification
Recurring cleaning tasks are assigned to specific porters or shifts. Each cleaning is documented with a photo before it can be marked complete, eliminating disputes about coverage.
Leadership dashboard for remote monitoring
Owners log in at facilproof.com from any device to see live operations: completed tasks with photos, response times by station, active staff, and pending requests — without being on-site.
Inventory tracking for cleaning supplies
Track soap, towels, gloves, bags, and equipment. Set par levels, run scheduled counts, and generate vendor-ready order reports grouped by distributor.
Training tracker for porter certifications
Log porter training on safety, equipment, and food hall procedures. Track who is certified for what, with completion percentages across the team.
See the full feature list on the features page.
How It Works
Three steps from request to verified completion
- 1
Partner requests
A vendor opens the FacilProof partner app, taps their station, photographs the dishes or area needing service, and submits.
- 2
Porter completes with proof
The request appears in the porter queue. A porter claims it, completes the work, and uploads photos at pickup and return.
- 3
Leadership verifies from anywhere
Managers and owners review the full chain — photos, timestamps, who did what — from facilproof.com on any device.
FAQ
Frequently Asked Questions
How do food hall vendors submit requests?
Vendors download the FacilProof partner app, tap their station, and submit a request with a photo. The request appears in the porter queue immediately. Vendors track status, see who's coming, and review photo proof of completion — no walkie-talkie or text messages needed.
Can leadership monitor operations remotely?
Yes. Leadership logs in at facilproof.com from any device to see live operations across the food hall. Completed tasks with photos, response times by station, active staff, and inventory levels are all visible without being on-site. Daily and weekly reports auto-generate.
How does FacilProof track dish pickup and return?
Each dish pickup creates a photo chain of custody. Vendors photograph the dirty dishes when submitting, porters photograph at pickup, and a final photo confirms return to the dishwashing area. Every step is timestamped and attributed to a specific staff member.
Can I assign different porters to different vendors?
Yes. FacilProof supports station assignments. Specific porters can be assigned to specific vendors or zones during defined shifts. Auto-rotation can also distribute incoming requests evenly across available porters. Managers see who is covering what at all times.
How does cleaning verification work?
Scheduled cleaning tasks require photo proof of completion. Porters tap the assigned cleaning block, take photos of the cleaned area, and submit. Leadership can review photos before approving. Missed or incomplete cleanings flag automatically for follow-up.
What kind of inventory tracking does it include?
FacilProof tracks cleaning supplies, equipment, and any other inventory the food hall manages. Staff count items by tapping through a mobile checklist, set par levels, and generate order reports grouped by vendor. Required video walkthroughs ensure counts are accurate.
Ready to bring order to your food hall?
Request a demo and we'll show you how FacilProof fits multi-vendor operations.