Rooms not verified as clean
Housekeeping rounds end with paper checklists or verbal confirmations. There is no photo evidence rooms were cleaned to standard, and complaints surface long after the staff who turned the room have gone home.
For Hotels
Operations Software Built for Hotels and Hospitality
Hotels manage housekeeping and facility operations through FacilProof — a mobile and web platform that lets staff document completed tasks with photo proof, track supply inventory, and give management real-time visibility from any device.
Request a DemoThe Challenge
Where most hotels lose visibility
Supply shortages discovered too late
Towels, toiletries, linens, and amenities run out at the worst times. Without real-time visibility into supply levels, housekeeping carts hit empty mid-floor and front desk takes the brunt of guest complaints.
No proof of task completion
Maintenance requests, deep cleans, and inspections happen on a clipboard or in someone’s head. When a guest issue escalates, there is no record of what was done, when, or by whom.
Training inconsistency across shifts
New housekeepers and maintenance staff get trained differently depending on who is on shift. Compliance audits become guesswork because there is no central record of who learned what.
How FacilProof Solves It
Mapping the platform to hotel needs
Photo verification for room turnover
Every room turn ends with required photos — bed, bathroom, common areas. The photo log is timestamped, attributed to the housekeeper, and available to management instantly. Disputes about cleanliness disappear.
Supply inventory with par levels
Track linen counts, toiletry stock, cleaning supplies, and amenity inventory across floors and storage rooms. Par levels generate vendor-ready order reports automatically.
Guest and front desk request portal
Guests and front desk submit service requests with photos through the partner app. Maintenance and housekeeping see them instantly, claim them, and complete with photo proof.
Training tracker for housekeeping certifications
Log housekeeping training on safety, brand standards, and procedures. Track who is certified, completion percentages, and re-certification dates.
Leadership dashboard for remote monitoring
GMs and corporate owners log in at facilproof.com from any device to see live operations across the property — rooms cleaned, requests open, supply levels, staff active — without being on-site.
Real-time response time tracking
See how long each room turn took, average response time on guest requests, and identify floors or shifts that need attention. Data drives better staffing decisions.
See the full feature list on the features page, or compare with FacilProof for food halls, restaurants, or cleaning companies.
How It Works
Three steps from request to verified completion
- 1
Guest or staff requests
A guest or front desk staff opens the FacilProof partner app, photographs the room or issue, and submits a service request.
- 2
Housekeeper completes with proof
The request appears in the housekeeping queue. Staff claim it, complete the work, and upload required photos of the finished room or area.
- 3
Management verifies from anywhere
Managers and owners review the full chain — photos, timestamps, who did what — from facilproof.com on any device.
FAQ
Frequently Asked Questions
How does photo verification work for room turnover?
Each room turn requires photos of the bed, bathroom, and common areas before it can be marked complete. Photos are timestamped and attributed to the specific housekeeper. Management and front desk can review any room's turnover photo log in seconds from facilproof.com.
Can the front desk submit maintenance requests?
Yes. Front desk staff use the partner app to submit maintenance or housekeeping requests with photos. Requests appear in the maintenance or housekeeping queue immediately. Front desk sees status updates in real time and gets photo proof when complete.
How does inventory tracking work for hotel supplies?
FacilProof tracks linens, toiletries, cleaning supplies, and amenities by floor or storage room. Staff count items on their phone with optional video walkthroughs. Par levels generate vendor-ready order reports — no more running out of towels mid-shift.
Can FacilProof handle multiple hotel properties?
Yes. FacilProof was built for multi-location operations. Each property has its own dashboard, staff, and inventory. Owners and corporate managers can switch between properties or view consolidated reports across the portfolio from a single login.
How are guest service requests handled?
Guests submit requests directly or through the front desk via the partner app. Each request is queued, claimed by available staff, and completed with photo proof. Response times are tracked automatically for performance reporting.
What about training documentation for compliance audits?
FacilProof's training tracker logs who completed which training and when. Compliance dashboards show your team's certification status at a glance. When an auditor asks for proof, you can export the full training log instantly.
Ready to give your team visual proof?
Request a demo and we'll show you how FacilProof fits your property.